From his own personal experience in the international Banking and Finance industry, Dr. Fraz Chishti discusses some very pertinent points that many of us might have been wondering…starting with, is Agile really better than waterfall? He shares findings from one of the fastest MS Dynamics implementations without a single documented business requirement document. He offers insights on what executive support should actually look like, and how focus on customers can help reduce internal politics within the organization.Last, he discusses what design thinking and CX have to do with Agile.